Refund Policy
Last updated: 24 July 2026 · Reinstate Desk, United Arab Emirates · help@reinstatedesk.com
We want you to know exactly where you stand before you pay anything, so this policy is short and specific.
In one line: the case review is free, and fees are non-refundable once work has begun.
The free stage
Every engagement starts with a free case review. You send us your performance notification and account details, and within 24 hours you receive a written diagnosis, the document list your appeal will require, and an honest assessment of whether the case is worth running. There is no charge and no obligation at this stage. If we think you can handle the appeal yourself, or that the case is unlikely to succeed, we will tell you and you will owe us nothing.
Why fees are non-refundable
Once you accept a quote, our work is analysis, document assembly and drafting. That work is performed and delivered regardless of how Amazon decides, and it cannot be returned. Reinstatement is Amazon's decision alone, and no provider — including us — can control it. We do not price a guarantee into our fee, and we do not refund on outcome.
This is why the diagnosis comes first and costs nothing. The point at which you should decide whether to spend money is after you have our honest read on the case, not before.
What you get instead of a refund
- One free rebuild. Under the Full Appeal scope, if Amazon refuses the first submission we rebuild the case and resubmit at no additional charge. That is a rebuild, not a resubmission of the same file.
- A fixed fee. Your price does not increase if the case takes longer than we estimated.
- An honest gate before you pay. We decline cases we do not believe in.
The free rebuild does not apply where the refusal follows from information you did not disclose to us, or from documents that turned out not to be genuine.
Before work begins
If you accept a quote and pay, then change your mind before we have started work, contact us straight away and we will refund the amount paid in full. Once analysis or drafting has begun, that is no longer available.
Monthly retainers
Account-health monitoring is billed monthly in advance. You can cancel at any time with 14 days' notice before your next billing date. We do not refund part-months, and cancelling does not refund months already served.
Duplicate or incorrect charges
Genuine billing errors — a duplicate payment, a charge after cancellation, an incorrect amount — are refunded in full. Email help@reinstatedesk.com and we will correct it.
If you are unhappy
Tell us before doing anything else. Email help@reinstatedesk.com with your case reference and what went wrong. We will respond within 3 business days and, where we got something wrong, we will put it right. Filing a chargeback without contacting us first will end the engagement and any remaining work on your case.
Contact
Reinstate Desk · United Arab Emirates
help@reinstatedesk.com
WhatsApp +971 52 965 0541