Terms of Service
Last updated: 24 July 2026 · Reinstate Desk, United Arab Emirates · help@reinstatedesk.com
These terms govern your use of reinstatedesk.com and any appeal or consulting work you engage Reinstate Desk to perform. By submitting an enquiry or accepting a quote, you agree to them.
The two things that matter most: we cannot guarantee that Amazon will reinstate your account, because that decision belongs to Amazon alone; and fees are non-refundable once work has begun, which is why the initial diagnosis is free and we will tell you upfront if we believe a case is not worth running.
What we do
We assess Amazon enforcement actions, identify the root cause, prepare Plans of Action and supporting documentation, submit appeals, and manage follow-up correspondence until a case is resolved or we agree it cannot progress further. The specific scope for your engagement is set out in the written quote you accept.
What we are not
- We are not affiliated with, endorsed by, sponsored by or an agent of Amazon.com, Inc. or any of its subsidiaries. "Amazon", "Seller Central" and "FBA" are trademarks of Amazon.com, Inc.
- We are not a law firm and nothing we provide is legal advice. If your matter requires legal representation, we will say so and you should instruct a qualified lawyer.
- We do not have privileged access, contacts or influence inside Amazon. Any provider claiming otherwise should be treated with caution.
No guaranteed outcome
Reinstatement decisions are made solely by Amazon and depend on factors outside our control, including your account history, the completeness of your documentation and Amazon's internal review standards and timelines. We commit to the quality and diligence of our work, not to a particular result. Any timelines we give are estimates based on case type, not commitments.
Your responsibilities
The quality of an appeal depends entirely on what you give us. You agree that:
- All information and documents you provide are true, complete and genuine.
- You will not ask us to submit falsified, altered or fabricated invoices, certificates or identity documents. We will decline any such request and end the engagement immediately, with no refund.
- You will disclose the full history of the account, including previous appeals, prior enforcement and any related accounts, even where it is unflattering. Omissions are the most common cause of failed appeals.
- You will respond to our requests for information promptly, since appeal windows are time-sensitive.
- You will not open a new selling account while an appeal is in progress.
If information you withheld or misstated causes an appeal to fail, that is not a basis for a refund or a free rebuild.
Fees and payment
- The initial case review is free and carries no obligation.
- Fees are quoted in US dollars as a flat amount per case before work begins, and do not change if the case takes longer than estimated.
- Full Appeal fees are paid in full before work starts. Escalation fees are 50% on accepting the quote and 50% on submission, unless agreed otherwise in writing.
- Monthly retainers are billed in advance and may be cancelled with 14 days' notice before the next billing date.
- Bank charges, currency conversion costs and payment processing fees are your responsibility.
Work does not begin until the first payment is received.
Rebuilds and additional rounds
Where the Full Appeal scope applies, one rebuild and resubmission is included if Amazon refuses the first submission. Further rounds, or cases that escalate into a materially different matter, are quoted separately. The included rebuild does not apply where the refusal follows from information you did not disclose.
Confidentiality
We treat your account information and documents as confidential and use them only to deliver your engagement. We will sign a non-disclosure agreement on request before you send anything. Full details are in our Privacy Policy.
Limitation of liability
To the fullest extent permitted by law, our total liability arising from any engagement is limited to the fees you paid us for that engagement. We are not liable for lost profits, lost sales, held disbursements, lost inventory value, ranking or advertising losses, or any other indirect or consequential loss arising from an Amazon enforcement action or its outcome.
Ending an engagement
You may end an engagement at any time in writing. Fees for work already performed are not refundable. We may end an engagement if you ask us to act dishonestly, withhold material information, become abusive toward our team, or fail to pay; in each case fees already paid are not refundable.
Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have exclusive jurisdiction over any dispute, unless mandatory consumer law in your own country provides otherwise.
Changes
We may update these terms. The version in force for your engagement is the one published on the date you accept your quote.
Contact
Reinstate Desk · United Arab Emirates
help@reinstatedesk.com
WhatsApp +971 52 965 0541